Reminder: LTB fax machines are decommissioned as of December 31, 2021

 

A quick reminder about decommissioning of fax machines at the LTB:

"MEMORANDUM

RE: Update on LTB Fax Decommissioning Initiative
TO: Landlord and Tenant Board Stakeholders
FROM: Karen Restoule, Associate Chair
Lynn Dicaire, Registrar

DATE: December 30, 2021
RE: Update on LTB Fax Decommissioning Initiative
We are writing to provide you with an update on our fax decommissioning initiative.
Effective December 31, 2021, the Landlord and Tenant Board (LTB) will be decommissioning its fax machines assigned to regional offices, in line with broader provincial government direction. This means that except for a limited number of circumstances, the LTB will no longer accept documents, including applications, by fax.
That said, we recognize that for some parties who don’t have access to a computer and/or internet or can’t file their application/document at their local Service Ontario office, fax may be the only method available for urgent applications, such as when a tenant is looking to stop an eviction or request a review. As such, we have decided to create a single new fax line to accommodate these urgent situations. In these circumstances, effective December 31, parties can fax applications and documents that don’t have a fee associated, or where they are eligible for a fee waiver, to the new fax line at 1-833-610-2242 or (416) 326-6455. Please note that due to Payment Card Industry compliance, the LTB can no longer accept credit card payment via fax. Applications with credit card information will be automatically deleted and not processed. Please contact the LTB at 1-888-332-3234 for information on how to submit payment information if an applicant is not eligible for a fee waiver or learn about how to pay on our website.
We encourage applicants to use our new case management system, the Tribunals Ontario Portal, to file L1, L2, T2 and T6, including combined L1/L2 and T2/T6 applications. The Tribunals Ontario Portal is a convenient online way to submit applications, view documents, engage in dispute resolution, and follow a file through the process.
Other application types can still be filed by mail, courier and by email with proof of payment made through the online payment portal attached with the email. LTB applications are also accepted in-person at over 60 ServiceOntario offices throughout the province.
Effective December 15, 2021, non-profit housing co-operative (co-op) applications can be paid through the online payment portal and filed by email at
Co-opprocessingLTB@ontario.ca. A copy of the payment must accompany the application. Further information about the co-op application process can be found on LTB’s Non-Profit Co-op Evictions webpage.
We appreciate your cooperation as we work to ensure timely, efficient and accessible dispute resolution services to people who access our services.
Please email LTB@Ontario.ca if you have any questions about this upcoming process change.
Sincerely,
Karen Restoule Lynn Dicaire

Associate Chair Registrar"








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